hello there ! I have encountered this problem before some while ago when resetting the laptop to factory settings the last time and ended up having to involve you guys to help me out , you should be able to download from your account but the dashboar...
Helloi I have set up Homesafe and it successfully blocks adult sites on our laptops but it is not blocking sites when using a mobile (on the house wifi). Any idea what I’m doing wrong? Thanks
I've bought super safe today, only to have it suspended immediately,? Due to payment, but checked my account details which are correct. Waiting for f secure email to arrive with password. Spent a great deal of time going around in circles, several ti...
Recently re-signed to TT broadband.Just wondering if receiving first attempted scam telephone call since, has anything to do with this?Not in, so answerphone activated.Still have Callsafe protection so caller hung up without speaking.Checked number 0...
I did set Homework Time from 6pm till 7pm. Fine, it is working.Then my wife came asking me if I can change it the other way round, ie. from 7pm till next day 6pm. Ultimately it means NO homework time between 6pm-7pm. You will get technical error when...
As of fairly recently I have been receiving scam emails 'SUPPOSEDLY' from my own TT email address, followed by another email address such as today "admin4all@mx.tt.xion.oxcs.net", I keep reporting these to TT and the government Phishing service, and ...
I can no longer access Security features when I log into my account. Is there a fault?
How can I change my Wi Fi security setting to WAP3 Personal (AES)?
I have disposed of a couple of computers and I need to delete them from my supersafe account. The computers have been destroyed but appear on my account each taking up a licence. How can I delete them.
Since early December 2023 I have been unable to change HomeSafe settings within the security section of My Account.My Account>My SecurityThere was a technical errorWe’re sorry and working hard to resolve this. Please try again later.How do I fix this...
I got a message about my security no good supposedly from you is his right
Hi I can not access the security settings on my account, it's showing a technical error
My iPad says I have weak security and need to configure my router, how do I do this?
I'm looking for a phone number to contact talktalk help
Here a couple of screenshots from my Android phone. Status messageSupersafe dashboard I am a little concerned that the status message says "PROTECTION IS OFF", while dashboard says "device is protected". Which one do I believe?
Hi,Just be careful regarding spam emails. I must have shares in Mcafee now. They are coming thick and fast.Cheers
I’ve just tested my phone to see if the things I’ve blocked on homesafe are indeed blocked and they haven’t. I’ve blocked gaming and social media on the kid safe section and it hasn’t worked, I can still access them. Also, the homework time section i...
Background:I've been a TalkTalk for what seems like forever - I'm still using my original pipex email.So I've had Supersafe for a good number of years and have over time installed licences on a number of devices including mobile phones. Unless I've l...
How can I eliminate a device connected to my network? I have connected an unusual device to my network and I can't eliminate, what can I do?
HomeSafe settings not turning on
Hello, Could somebody tell me why my account says that I should turn off Homesafe?HomesafeI have the Scam Protection and Virus Alerts settings turned on, Everything else is set to off.Is it because:When I upgraded to Full Fibre, I swapped out for the...
Hello, Gondola. I'm new here, and just went live with TT last Friday (10/11/23). The TT agent who set everything up had promised to phone me on that day to do some checks about my new account, but no-one has phoned me yet. Also, I can't access Google...
After being switched over to full fibre, I can no longer use TeamViewer, despite all the settings in HomeSafe being switched off. They won't even switch back on, as has been suggested in some posts, to permit allowed sites to be set up. It shouldn't ...