The Wi-Fi Hub

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Our powerhouse Wi-Fi Hubs work seamlessly with your broadband or fibre package. With next-generation technology, they're smart enough to self-diagnose issues and manage their own updates. Expect outstanding performance all around your home, whatever you do online.

Wi-Fi Hub and Wi-Fi Hub Black image

Need some help?

If you need help with your Wi-Fi Hub, we've got you covered — just use the options below to find support guides that help with everything from setting up your Wi-Fi Hub to changing your Wi-Fi details.

I need to set up a new or existing Wi-Fi Hub

My Wi-Fi is slow and I'd like to improve it

I have a fault with my Wi-Fi Hub

I need to change the settings on my Wi-Fi Hub

Set up your Wi-Fi Hub

Your engineer should set up your Wi-Fi Hub for you as part of your installation. If you've moved house or you're replacing an old Wi-Fi Hub, we'll provide the instructions you need to get you going. To start, please select an option below.

 I need to set up my Wi-Fi Hub

Which Wi-Fi Hub do you have?

To guide you to the correct setup instructions, please select which Wi-Fi Hub you have using the options below. If you're having trouble identifying which router you have, check the sticker on the back of the Wi-Fi Hub - this will tell you which one you have.

Wi-Fi Hub 1

Wi-Fi Hub 2

Wi-Fi Hub 3

Wi-Fi Hub Black

Set up your Wi-Fi Hub or Wi-Fi Hub Black

You can find instructions for how to set up your Wi-Fi Hub or Wi-Fi Hub Black in our companion article, Set up your Wi-Fi Hub or Hub Black. 

Set up your Wi-Fi Hub 2

You can find instructions for how to set up your Wi-Fi Hub 2 in our companion article, Set up your Wi-Fi Hub 2.

Set up your Wi-Fi Hub 3

You can find instructions for how to set up your Wi-Fi Hub 3 in our companion article, Set up your Wi-Fi Hub 3.

Set up your Wi-Fi Hub with a Part-Fibre connection

If you're using a Wi-Fi Hub with one of our Part-Fibre packages, check out our companion article, Set up your Wi-Fi Hub for Fibre 150/250.

Set up your Wi-Fi Hub with a Full Fibre connection

If you're using a Wi-Fi Hub with one of our Full Fibre packages, check out our companion article, Set up your Wi-Fi Hub for Full Fibre. 

Remedy a slow Wi-Fi connection

If your Wi-Fi is slow, there's a few things you can try to remedy the situation. 

I’d like to learn how I can improve my internet speed at home

I'd like to run a speed test

Improving your home Wi-Fi speed

To find out more on how you can improve your Wi-Fi speed at home, check out one of our companion articles below:

• If you're on a Broadband or Part-Fibre package, check out What affects your broadband speed
• If you're on a Full Fibre package, check out What affects your Full Fibre speed

Running a speed test

If you suspect that your line or equipment might be faulty, a speed text is a great way of confirming whether the speeds in your welcome pack match the speeds you're getting today. To run a speed test:

• If you're on a Broadband or Part-Fibre package, check out Run a broadband speed test
• If you're on a Full Fibre package, we recommend using the eero app to run a speed test. To find instructions on how to do this, check out Slow speeds on your eero network

Testing a fault with your Wi-Fi Hub

If you suspect your Wi-Fi Hub has developed a fault, then you may have to run some quick checks to confirm this. First, select one of the options below which best suits your concern with your Wi-Fi Hub.

My connection keeps dropping out unexpectedly

My TalkTalk router light is flashing orange

Intermittent connection issues

If you're within your first few days of your new service going live, this is normal (check out Your first 10 days of broadband for more information). If you've had these concerns for a time, then it's worth investigating further. Select one of the options below to help us diagnose the problem.

Check your setup

Fix a dropping connection

Check your setup

Read our Check your router setup article to find tips on how to choose the best place for your Wi-Fi Hub to live in your home. If you've followed the information on this page and you haven't received positive results, select the option below to go to the next step.

Fix a dropping connection

Fix a dropping connection

If your connection keeps dropping and you're out of your stabilisation period, check out one of the options below to help you out:

• If you're on a Broadband package, check out Fix a dropping broadband connection for tips on how to diagnose a problem with your Wi-Fi Hub.
• If you're on a Full Fibre package, check out the 'dropping connection' section in our article Fix a problem with Full Fibre.

If you've followed the steps above and you're still not receiving positive results, then it may be time to Report a Fault to us so that we can investigate further for you.

Router flashing orange?

The light on the front of your TalkTalk router lets you know whether it's working correctly and whether there are any issues with your internet service. You might find the light turns orange/amber when updating or trying to find a connection with our network. If your router has been displaying an orange light for 15 minutes or more, check out Why is my TalkTalk router light flashing orange? to find out how to remedy the problem.

Updating your Wi-Fi Hub's settings

You should keep your Wi-Fi Hub on at all times so that it can receive essential updates. This ensures your service performs optimally at all times. Sometimes you might need to update the settings of your Wi-Fi Hub, for example if you want to update your security settings. To update your Wi-Fi Hub, select one of the options below. 

I need to change my Wi-Fi name and password

I need to change my Wi-Fi Hub's admin password

I need to update my Wi-Fi Hub's security settings

I need to dim the light on my Wi-Fi Hub

I need to reset my Wi-Fi Hub

Change your Wi-Fi name and password

If you want to change your Wi-Fi name and password, you can! Just check out the options below:

• If you're using a Wi-Fi Hub or Wi-Fi Hub Black, check out How do I view or change my Wi-Fi name and password? to find instructions on how to change these details.
• If you're using a Wi-Fi Hub 2, the instructions are slightly different: You'll need to use the instructions on our companion article, Change your Wi-Fi name and password on Wi-Fi hub 2 instead.

Change your admin password

You can update your Wi-Fi Hub's admin password by following the instructions on our companion article: Change your router admin password.

Update your security settings

You can update your Wi-Fi Hub's security settings by following the instructions on our companion article: Change your Wi-Fi Hub's security settings.

Dim the Wi-Fi Hub's front light

Is your Wi-Fi Hub light too bright? Select this link and follow the instructions on our article to turn off the front light on your Wi-Fi Hub.

Reset your Wi-Fi Hub

You may be asked to reset your Wi-Fi Hub if you're experiencing a fault or if you've mistakenly changed a setting without meaning to. If so, you can Restore your router to factory settings using the instructions in this article.

Identifying which Wi-Fi Hub I have

Wi-Fi Hub and Wi-Fi Hub Black image

A lot of our Wi-Fi Hubs look similar, so it's no surprise that you might find it difficult to tell them apart. To help you out, we've created a handy guide below.

• Wi-Fi Hub: The front of this device has an bronze/copper hollowed-out dotted pattern. Check the sticker on the back of your Wi-Fi Hub. If it says Sagemcom F@st 5364 or Wi-Fi Hub then it is this device.
  
  
• Wi-Fi Hub Black: The front of this device has a black hollowed-out dotted pattern.
  
  
• Wi-Fi Hub 2: The front of this device has an bronze/copper hollowed-out dotted pattern. On the rear of the device, check for a green port (this may be hidden under a sticker). If your Wi-Fi Hub has this, then it is this device.
  
  
• Wi-Fi Hub 3: The front of this device either has a hollowed-out dotted pattern or a smooth flat surface. Check the sticker on the back of your Wi-Fi Hub. If it says Wi-Fi Hub 3, then it is this device.

This table describes the physical differences between each of our Wi-Fi Hubs.

Model name	Front description	Back description
Wi-Fi Hub	The front of this device has an bronze/copper hollowed-out dotted pattern.	The sticker on the back of your Wi-Fi Hub says Sagemcom F@st 5364 or Wi-Fi Hub.
Wi-Fi Hub Black	The front of this device has an black hollowed-out dotted pattern.
Wi-Fi Hub 2	The front of this device has an bronze/copper hollowed-out dotted pattern.	The rear of the device has a green port (this may be hidden under a sticker).
Wi-Fi Hub 3	The front of this device has a hollowed-out dotted pattern, or a smooth flat surface.	The sticker on the back of your Wi-Fi Hub says Wi-Fi Hub 3.

What type of internet do I have?

If you're unsure what type of internet connection you have at home, you can use the guide below to find out.

• Broadband: This is a full copper-based connection. You will likely have this if you've not upgraded your internet service in a number of years and are still using one of our Legacy packages. You can find your package by going into My Account, or for a list of our Legacy packages, check out the Old Packages tab in our article, Our pricing.
  
  
• Part-Fibre: You may also know this as FTTC (Fibre to the Cabinet). This is a connection that uses optic fibre cables up to the exchange (the green box on your street), but then uses an existing copper-based connection from the exchange to your home. If your package says 'Fibre' and then a number (e.g. Fibre 35, Fibre 65), then your package is a Part-Fibre package.
  
  
• Full Fibre:  You may also know this as FTTP (Fibre to the Premises). This is a connection that uses optic fibre cables throughout the entire connection, with no copper-based wires. If your package says 'Full Fibre' and then a number (e.g. Full Fibre 150), then your package is a Full Fibre package.