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Account shows pending order

Divsec
Community Star
Private Message TalkTalk

on ‎13-12-2023 12:35 PM

Message 4 of 4

Hi my account currently shows a current order pending due to go live 6/1/24 (coincidentally the date my contract ends) 

When I drill into "order" no details are shown. 

I have recently asked for a quotation which I suspect the system is seeing as a done deal which is incorrect. 

I'm quite happy for my contract to expire and to run on a rolling month basis.

Could you kindly remove this phantom order from my account. 

Many thanks

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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3 REPLIES 3

Divsec
Community Star
Private Message TalkTalk
In response to Arne-TalkTalk

on ‎13-12-2023 04:12 PM

Message 1 of 4

Yes @Arne-TalkTalk thanks for checking

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎13-12-2023 01:20 PM

Message 2 of 4

The only open order is the removal of the unlimited calls boost,  did you request this when you spoke to CS?

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎13-12-2023 01:09 PM

Message 3 of 4

Strange, @Divsec.

 

Normally a new deal would show up as applying the same day  .... even if in error.

 

Definitely worth further digging ahead of whatever they have in store for you!

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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