Amazon voucher

[proudgoose713]

Hi,

Recently spoke to member of retentions team and renewed my fibre 65 contract, and was promised a £70 amazon voucher.

However have received no email (yes even in spam) and no confirmation of renewal,or anything really.

Just looking to get this sorted out thanks

[Arne-TalkTalk]

Thank you 

I will escalate this to giftcloud. 

I will let you know when they reply.

[proudgoose713]

Hi Arne,

Updated that for you mate, should be on profile now

Cheers

[Arne-TalkTalk]

Hi proudgoose713

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Landline telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regard

[Gliwmaeden2]

The confirmation email and contract information should have come through pretty quickly, @proudgoose713.

If it's not actually been processed, you'll need to call 03451 720088 and start all over again. 

Staff can check this first you. 

The vouchers take a much longer time to come through  - over a month minimum.

Staff respond on here during the day, Monday-Friday.