Missing £100 Gift Card

[kjm1478]

Hello, 

I signed up for TalkTalk Fibre 150 after moving home on the basis of the £100 gift card that came with the deal. I received an email from Giftcloud confirming this but with no order number beginning with N which after getting into contact with them to track my card they say they need. They also say TalkTalk have not confirmed my purchase or that my service is live. Could this please be investigated and feedback provided as soon as possible. I joined TalkTalk on the basis of that promotion and without it I don’t consider terms having been met. 

Thanks, Kieran 

[Arne-TalkTalk]

I will go back to them today.

[kjm1478]

Hi Arne, 

I got an email from giftcloud on March 20th and another one today that has a voucher status link, when I click it I’m taken to a progress bar that says sign up, purchased, gift card and it hasn’t confirmed purchase so I can’t do anything with it. That’s the issue. 

Thanks, 

kieran 

[Arne-TalkTalk]

Hi kjm1478

Voucher was issued 20th March, please check your spam/ junk mail folder.

[Gliwmaeden2]

Re-escalating this for you, @kjm1478, but it will be after the weekend before you get a reply from TT staff. 

[kjm1478]

Hi Arne, 

Still waiting for an update on this?

kieran 

[kjm1478]

Hi Arne, 

Has there been any update on this? 

Thanks, 

Kieran 

[Arne-TalkTalk]

Hi kjm1478

I will contact the team responsible for the vouchers.

I'll post back when they reply.

Regards