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Are you able check that my monthly netflix charge has definitely been cancelled on my ccount

Doodles
Team Player
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Message 2 of 2

History

Being paying 6.99 monthly for Netflix add on for 18 months.  Renewed my talktalk  contract then   out of the blue got an email  from Netflix to say talk talk not paid payment.   I contacted talk talk and they stated that it had definitely been paid.    I sent them screen shots and talk talk advised that they would cancel my netflix and I was to subscribe DIRECT  to  Netflix as talk talk agent  didnt think  ( I didnt understand that as I can see on your website that you do)   that my account allowed it.    So I am now  direct paying to Netflix.   As I have heard horror stories about people being charged twice with talk talk paying and customer paying I wanted to DOUBLE CHECK that Netflix has been cancelled on my  talktalk account.     Please advise if you are able to do this and I will provide  account details via direct message.  Thank you 

Doodles
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Arne-TalkTalk
Support Team
Staff
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Message 1 of 2

Hi Doodles

 

I have checked and there is not an active subscription on your account. 

 

Regards.

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