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Bill has a technical error message

carolinegosney
First Timer
Private Message TalkTalk

on ‎27-08-2024 02:29 PM

Message 3 of 3

I'm trying to pay my August bill and keep getting an error message - I don't want to be charged extra next month for a missed payment but can't find any way to reach someone who could help. Any ideas?!Technical error screenshotTechnical error screenshot

 

Thanks,

Caroline. 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎28-08-2024 01:38 PM

Message 1 of 3

Hi carolinegosney

 

I can see the payment has been made. 

 

Sorry for any inconvenience caused by our website problem. 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎27-08-2024 04:20 PM

Message 2 of 3

What method were you trying to use, @carolinegosney?

 

For a quick check speak directly to Talktalk:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

If trying to set up a recurring card payment, it won't work for now:

 

https://community.talktalk.co.uk/waystopay

 

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Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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