@itsstewart, Arne-TalkTalk did ask if you were able to see your bills in one of the other threads but I can't see you saying that you have / have not managed to set up My Account - it's really better if you keep everything relating to one general issue in one thread to avoid confusion, extra time spent looking for what you are referring to.
If you haven't yet got My Account set up, you need to do this.
If you can't register because you may have been a Talktalk customer in the past, you'll have to ask staff to clear the old account information out of the way before you try to register afresh.
Your £7.76 will have been authorised by the Shell Migration team.
So that means you will be able to claim it back from My Account (once that's set up) or just leave it there to put towards NEXT month's bill, which will be adjusted accordingly when it's made up.
The remaining amount of £19.07 will cover the month going forward - whenever you received the bill, it would have been made up a couple of days previously and will be made up the same day each month (regardless of the length of the month). There can be a variation occasionally from month to month that notification actually shows up in the email, but only by a day. That notification will always remind you of when the direct debit will be taken or when payment needs to be made if by another method.
Can you confirm whether you were previously a Talktalk customer, to clarify whether this is affecting setting up My Account?
My Account was also simply down today..... if you do set it up, sometimes there's a problem at Talktalk's end, and it's worth checking in Service Status Dashboard in case it's been listed among ongoing faults.
You can find Service Status Dashboard via the community forum menu.
Gliwmaeden2, a fellow customer.
