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on 19-07-2023 11:00 AM
I called to cancel my broadband and the request went through successfully. I received a "We'd like you to stay with us" email detailing the cancellation and I noticed in the middle a line about keeping my landline number. Just wondering what this means. I thought I cancelled everything outright.
on 21-07-2023 10:06 AM
Not sure why that is there, I will feed it back, I can assure you that the cancel request will also cancel the number.
on 20-07-2023 01:20 PM
Here's the part of the email.
on 20-07-2023 12:52 PM
Not 100% sure what you mean, but if cancel outright the line is stopped and the number will be re-allocated at some point, if you are transferring to another provider they can take the number so you still have it.