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Cancelling - You're keeping your landline number

mooby
Popular Poster
Private Message
Message 4 of 4

I called to cancel my broadband and the request went through successfully. I received a "We'd like you to stay with us" email detailing the cancellation and I noticed in the middle a line about keeping my landline number. Just wondering what this means. I thought I cancelled everything outright.

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3 REPLIES 3

Message 1 of 4

Not sure why that is there, I will feed it back,  I can assure you that the cancel request will also cancel the number. 

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mooby
Popular Poster
Private Message
Message 2 of 4

Here's the part of the email.


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Arne-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Not 100% sure what you mean, but if cancel outright the line is stopped and the number will be re-allocated at some point, if you are transferring to another provider they can take the number so you still have it. 

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