Your Account

Get tailored support with your TalkTalk account and bills.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot change billing email

RichardKirk
Popular Poster
Message 6 of 6

I originally opened the account with an email. This was the email I wanted all correspondence to be sent. When we tried to get my phone number changed to my old number from Virgin (still not working) I was asked for a second e-mail address. My latest bill has come to this second e-mail address. I can find at least two menus for changing my email but I am unable to revert it to the old email address as this address is 'in use'. I now have to log in using this second address. I would like to have things back the way they originally were, exclusively using the old address (the short one) and not the gmail one.

I suspect something in my personal data has got corrupted, and this may not be something that the menus can handle.

0 Likes
5 REPLIES 5

Message 1 of 6
0 Likes

RichardKirk
Popular Poster
Message 2 of 6

Seems to have worked. Thanks.

0 Likes

Message 3 of 6

Hi RichardKirk

 

Can you try again to add your preferred address.

 

Thanks 

RichardKirk
Popular Poster
Message 4 of 6

Yes, it is. Not the gmail one. Thanks.

0 Likes

Arne-TalkTalk
Support Team
Message 5 of 6

Hi @RichardKirk

 

Is the email address you want to use, the one that is in your community profile?

0 Likes