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on 29-01-2024 12:44 PM
Hi all,
Can anyone suggest a way forward to resolve my particular situation. Prior to the Christmas break, we realised our copper based landline (separate from the fibre internet) was not working. The phone handset itself rings but upon answering, it doesn't pick-up the caller. We tried calling in via our mobile and when we pick-up on the landline, the mobile still continues to ring. So we logged online and reached the technical support team chat and after a long process of trouble shooting, unplugging the line, removing the junction box cover, etc, the technical team made an appointment with the engineer which does not need to enter the house to fix the issue. Good I thought, it will get resolved soon! I thanked the agent and wish him a happy christmas!
It is now 15th Jan and no working landline. It doesn't even ring now when we tried to call in! No emails or calls either from TalkTalk or Engineer! So I logged on and contacted the technical team via the chat and even though we gave her our reference number, we still had to go thru the troubling shooting process again. As you have guest, same outcome, after nearly 2hrs on the chat an appopintment has been made to the Openreach enigineer who will investigate and resolve the issue. It is now 29th Jan and still nothing, no TalkTalk email or a call from the Engineer. I have been paying for a phoneline service for the past couple of months without a working landline!
I am loathed to contact the tehcnical team and to go thru the same process! Has anyone out there got any suggested on how to resolve this matter?
Kind regards from a frustrated TalkTalk customer!
on 31-01-2024 08:07 AM
Hi Chris
Anytime, we can accommodate.
on 31-01-2024 08:01 AM
OK thanks, could you just let me know when you can be available for the engineer visit and I'll book it for you
Chris
Chris, Community Team
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on 31-01-2024 07:59 AM
Hi Chris
Confirmed - please arrange an Engineer to visit.
Thanks.
on 31-01-2024 07:08 AM
Hi Slick88,
Thanks for trying that. If you'd like us to arrange the engineer visit can you confirm:
Thanks
Chris
Chris, Community Team
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on 30-01-2024 08:13 PM
Hi Chris
Connected the mirco-filter and it's still not working. The line is dead! Please arrange an engineer to visit and investigate further.
on 30-01-2024 08:21 AM
Could you try connecting the telephone with a micro-filter, if it's then still not working we'll need to arrange engineer visit to investigate further
Chris
Chris, Community Team
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on 29-01-2024 04:56 PM
Hi Chris
Yes, same handset - not changed!
on 29-01-2024 02:52 PM
And it been working previously with the same handset?
Chris
Chris, Community Team
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on 29-01-2024 01:53 PM
on 29-01-2024 01:49 PM
Hi Chris, yes, last time with the technical team chat, I unscrewed the cover plate of the test socket and plugged my phone but still no dial tone. It was completely dead.
on 29-01-2024 01:34 PM
Line test is passing, have you tried connecting your telephone to the test socket - Your guide to main phone sockets - TalkTalk Help & Support
Chris
Chris, Community Team
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on 29-01-2024 01:31 PM
Line test is passing, have you tried connecting your telephone to the test socket - Your guide to main phone sockets - TalkTalk Help & Support
Chris
Chris, Community Team
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on 29-01-2024 01:25 PM
Hi Chris - Dead as a door nail.....
on 29-01-2024 01:21 PM
OK thanks, and you can't call out either?
Chris, Community Team
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on 29-01-2024 01:06 PM
Hi Chris - no dial tone at all.....
on 29-01-2024 12:52 PM
Hi Slick88,
I'm sorry to hear that you're experiencing problems with your service. Just to confirm, is there a dial tone on the line or is it dead?
Chris
Chris, Community Team
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