Get tailored support with your TalkTalk account and bills.
on 27-03-2024 11:55 AM
Hi,
I signed up to talktalk via topcashback and was offered £150 cashback for this. Unfortunately the reference I have (S0 number) has been rejected and they have asked for an N7 or N8 type number. Any idea where I might be able to find this number?
on 25-04-2024 09:56 AM
I will try and escalate this to TopCashback
on 08-04-2024 03:35 PM
@Arne-TalkTalk I don't suppose you can help any further on this can you?
on 05-04-2024 12:55 PM
Not had a response on this one yet. Does anyone know what reference I should be using?
on 02-04-2024 11:40 AM
This is the response I had from topcashback. Is there another reference I should be using?
on 28-03-2024 08:56 AM
This is the reply they sent me.
.....
Thank you for letting us know, this is the same reference as is already on your claim however.
The network does need a certain format reference to be able to get this looked into further for you.
Anything beginning with 101/102 will be declined so we cannot try this, apologies.
Do you have anything beginning with N7 or N8?
....
on 28-03-2024 08:54 AM
Hi Arne,
Apparently they have received a reply saying that the transaction cannot be traced.
on 28-03-2024 08:39 AM
top cashback are aware that our sales references have changed.
on 27-03-2024 04:03 PM
Hi Arne,
I copied and pasted it directly from the email confirmation.
on 27-03-2024 01:50 PM
Hi geemain
Future fibre accounts have an "S0 " reference ensure that you are not giving them a Letter "O" reference instead of a zero.
on 27-03-2024 12:20 PM
Moving this to the billing section, @geemain.