Cashback

[geemain]

Hi,

I signed up to talktalk via topcashback and was offered £150 cashback for this. Unfortunately the reference I have (S0 number) has been rejected and they have asked for an N7 or N8 type number. Any idea where I might be able to find this number?

[Arne-TalkTalk]

I will try and escalate this to TopCashback

[geemain]

@Arne-TalkTalk I don't suppose you can help any further on this can you?

[geemain]

Not had a response on this one yet. Does anyone know what reference I should be using?

[geemain]

This is the response I had from topcashback. Is there another reference I should be using?

[geemain]

This is the reply they sent me. 

.....

Thank you for letting us know, this is the same reference as is already on your claim however.

The network does need a certain format reference to be able to get this looked into further for you.

Anything beginning with 101/102 will be declined so we cannot try this, apologies.

Do you have anything beginning with N7 or N8?

....

[geemain]

Hi Arne,

Apparently they have received a reply saying that the transaction cannot be traced. 

[Arne-TalkTalk]

top cashback are aware that our sales references have changed. 

[geemain]

Hi Arne,

I copied and pasted it directly from the email confirmation. 

[Arne-TalkTalk]

Hi geemain

Future fibre accounts have an "S0 " reference ensure that you are not giving them a Letter "O" reference instead of a zero.

[Gliwmaeden2]

Moving this to the billing section, @geemain.