Charge for call-out

[Talker23]

I have been charged for a call-out, when I was reassured that this would not be imposed, as the box needed replacing. The fault was with your company and I have waited weeks for it to be rectified.

I addressed the problem on the phone/ chat many days ago, but have not had a response and had £114.86 debited from my account (23.11.23.)

Please respond and refund me the call-out £75

[Arne-TalkTalk]

Hi @Talker23

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards