Charged for late payment - bill arrives after payment date

[AdeCar]

I have now been charged twice for late payment although the bills have arrived after the payment date. We live in an area where we only get post once or twice per week. There seems no simple way to email an account manager and talk to them. I work overseas and manage my elderly parents account and the BOT finishes work to early.

[Arne-TalkTalk]

HI AdeCar

The best option to avoid any late payment fee's is to set up a Direct debit and switch to online billing, the account will have access to My Account,  bills are also produced at the same time each month and can be viewed online. 

If you are out of the country the use of a VPN will allow remote access. 

Regards

[Gliwmaeden2]

@AdeCar, can you not set this up to pay by direct debit?

You are being charged extra every month for paper bills, and the frequency of postal deliveries is bound to decline as Royal Mail does less.

If you are managing their account it may be possible to pay directly from your own bank account or even take responsibility as a nominated user:

https://community.talktalk.co.uk/t5/Articles/Nominated-user/ta-p/2205256

Or have you considered power of attorney?

https://community.talktalk.co.uk/t5/Articles/Power-of-Attorney-Authority-to-Act-Deputyship/ta-p/2205...

At least set up My Account, so that you can view everything online and receive the bills by email:

https://community.talktalk.co.uk/t5/Articles/Registering-for-My-Account/ta-p/2204774

Staff are not back on here before Monday.