Due to problem with router had no WiFi for one week, I understand I should be getting compensation for this outage , how do I go about ensuring I receive compensation.
Auto compensation can take upto 30 days after the fault is closed as resolved. If you haven't heard anything by the 17.07 then we can escalate it for you.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
