Compensation for service

[Jodis]

Am I entitled to compensation and how do I sort it? 
My phone went down on 7 August and then my broadband went down on 17 August. Both were restored on 24 August. I have received no email or text and I thought I would have been notified. 
Ta 

[Arne-TalkTalk]

Glad it got sorted.

[Jodis]

I went on chat for over an hour and managed to sort compensation. Success! 

[Gliwmaeden2]

It seems to frequently take more than 30 days, @Jodis. 

I'll re-escalate this though.

[Jodis]

Still no compensation. Anyone help? 

[Arne-TalkTalk]

They will have it on their list, I've just asked them to pick it up ASAP

[Jodis]

Brilliant thank you. 
Not very "auto" then though! 

[Arne-TalkTalk]

Hi @Jodis

I have asked the Auto compensation team to investigate this.

Once the investigation is complete you will receive an SMS/Email.

Regards

[Jodis]

Thank you for your reply. I would have thought I would have heard something by now and that's why I've come on here to ask. 
There doesn't seem any other place to ask. There was no chat available yesterday. 

[Gliwmaeden2]

I would have thought so, @Jodis.

It would be a "total loss of service" and it's been more than a month since it was sorted.

Staff should reply during the week  - probably too late today now.

Details of compensation:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583