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Compensation for service

Jodis
Participant
Private Message

on ‎02-10-2023 03:01 PM

Message 10 of 10

Am I entitled to compensation and how do I sort it? 
My phone went down on 7 August and then my broadband went down on 17 August. Both were restored on 24 August. I have received no email or text and I thought I would have been notified. 
Ta 

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9 REPLIES 9

Jodis
Participant
Private Message
In response to Gliwmaeden2

on ‎10-10-2023 10:39 AM

Message 2 of 10

I went on chat for over an hour and managed to sort compensation. Success! 

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Jodis

on ‎10-10-2023 09:35 AM

Message 3 of 10

It seems to frequently take more than 30 days, @Jodis. 

 

I'll re-escalate this though.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Jodis
Participant
Private Message
In response to Arne-TalkTalk

on ‎10-10-2023 09:25 AM

Message 4 of 10

Still no compensation. Anyone help? 

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Arne-TalkTalk
Support Team
Staff
Private Message
In response to Jodis

on ‎04-10-2023 10:11 AM

Message 5 of 10

They will have it on their list, I've just asked them to pick it up ASAP

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Jodis
Participant
Private Message
In response to Arne-TalkTalk

on ‎04-10-2023 09:55 AM

Message 6 of 10

Brilliant thank you. 
Not very "auto" then though! 

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Arne-TalkTalk
Support Team
Staff
Private Message
In response to Jodis

on ‎04-10-2023 09:54 AM

Message 7 of 10

Hi @Jodis

 

I have asked the Auto compensation team to investigate this.

 

Once the investigation is complete you will receive an SMS/Email.

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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Jodis
Participant
Private Message
In response to Gliwmaeden2

on ‎03-10-2023 09:19 AM

Message 8 of 10

Thank you for your reply. I would have thought I would have heard something by now and that's why I've come on here to ask. 
There doesn't seem any other place to ask. There was no chat available yesterday. 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎02-10-2023 04:26 PM

Message 9 of 10

I would have thought so, @Jodis.

 

It would be a "total loss of service" and it's been more than a month since it was sorted.

 

Staff should reply during the week  - probably too late today now.

 

Details of compensation:

 

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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