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Contract issue

Tianna
First Timer
Private Message TalkTalk
Message 3 of 3

My contact finished July, I paid my bill off….now I’m getting another bill for a further month which I haven’t entered in to , haven’t asked for,and don’t want ….. how can my contact finish, talktalk hasn’t asked me if I’d like my contact to roll over…..but expect me to pay.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Tianna

 

Best option would be to call the loyalty team on 03451720088 The will be able to help

 

Sorry for any inconvenience caused 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

I think that you will find it explained in Ts&Cs (linked at the bottom of the page) that the contract just rolls on, at full price, @Tianna.

 

Otherwise people would suddenly find themselves with neither broadband nor a landline. Wouldn't make sense, which is why the fixed term contract is a minimum term.....I.e. it carries on afterwards until you either set up a switch or cancel directly with Talktalk. 

 

Phone 03451 720088 

 

Don't use Chat, so do it today (not open Sunday).

 

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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