Echo Dot

[Truman71]

I have not received any further information about the free Echo Dot offer since joining full fibre. My full fibre went live on 7-6-24. This is more than the 60 days stated in the terms and conditions of the offer.

[Arne-TalkTalk]

Hi this issue is with the complaints team they are trying to contact you.

[Gliwmaeden2]

Odd that you've not heard back, @Truman71.

I'll re-escalate this again. 

[Truman71]

I have still not heard anything. This has been going on for months....

[Gliwmaeden2]

I'll re-escalate this for staff attention, @Truman71.

[Truman71]

It has been months and I have still not received an email with the details of how to claim my echo dot. I have provided all the information requested and not heard anything. What is going on????

[Arne-TalkTalk]

HI Truman71

Do you have a confirmation email, the escalation has been denied as not valid.

If you can PM me the confirmation I can go back to the team.

[Truman71]

I still haven’t heard anything from TalkTalk about the echo dot offer.

[Arne-TalkTalk]

Hi Truman71

I have escalated this for you.

Regards