Skip to content
cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

Echo dot promotion

RMBAR
First Timer
Private Message

on ‎16-04-2023 06:28 PM

Message 3 of 3

Upgraded broadband last June on back of echo dot and smartplug offer. Upgrade took place immediately but no email confirmation and no voucher for promotion. Phoned TT and told there was a 13 week delay but I should soon receive a voucher. It didn't happen, phoned again and after 20 mins was told that without a voucher I was not eligible. Is this a scam - how can I be eligible if voucher not sent? Gave up on call as ran out of time. Perhaps someone can intervene through the forum. 

Labels:
0 Likes
2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎20-04-2023 12:28 PM

Message 1 of 3

Hi @RMBAR 

 

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎16-04-2023 06:43 PM

Message 2 of 3

Thanks for starting your own thread, @RMBAR.

 

I'll move it to the billing section of the forum for you.

 

Look our for a response from TT staff during the week. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
© TalkTalk 2026