Ending contract early due to leaving the UK - termination fees

[SandrineB]

Hi,
My contract with Talk Talk ends in August 2025. When it got renewed they only offered 18 months minimum, not less, even if I had told them I was going to leave the UK in 2025. 12 months would have been perfect. Now I will need to end my contract early, probably in February. I was wondering if the fees would be cancelled as I'm leaving the UK for good? Thanks

[Arne-TalkTalk]

I understand your point, but you still accepted the contract. 

[SandrineB]

When your clients tell you they are going to leave the UK, maybe you should show good customer service and not give them a contract that is going to be too long for their need.

[Arne-TalkTalk]

The terms and conditions are what you agreed to on the renewal, sorry cancellation fees are valid. 

[ferguson]

OK.

[SandrineB]

Your experience is not mine. I had no idea that I had  "a do nothing option".

[ferguson]

If you called them then I assume this was proactive on your part having received notification that your current contract was ending? In my experience, this includes a "do nothing" option. Is that not what happened? 

This has been flagged up to the TalkTalk support team here and they will advise further when they pick this up. 

[SandrineB]

I was never explained this when I called them at the start of this year. 

[ferguson]

Well, you did not have to renew your contract, you could have continued at standard out of contract prices. As it is,  you have had the benefit of a further discount on standard prices.  So overall there may not be much in it. 

[SandrineB]

I'm surprised. When I left my home country years ago, I was able to do it. Moving abroad was a valid reason not to pay exit fees. Moreover, I was not given the chance of a shorter contract when I told them I was going to leave the UK.

[ferguson]

I'm afraid not, the fees are calculated as set out here:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737