Ex-Shell Customer

[Dikidido]

As I used to be a TalkTalk customer - before moving to Shell Energy - I.m now unable to create a Talk Talk account. The system keeps taking me to my cancelled old account.

[TTrefund]

Thanks Arne  -  you are a star  (again!)

Cheers

[Arne-TalkTalk]

HI TTrefund

I have removed the paper bill charge, not sure how that was generated.

[TTrefund]

Hello

I had the same issue a few weeks ago, and it was sorted by the wonderful Arne.  However I have just received a paper bill I didn't want at a charge of £2.75 even though June bill was electronic as My Shell bills were.  Perhaps reseting the account to my 4 year old TT account caused this, so it will be worth you logging into MyAccount and checking your preferences. 

Good luck. 

[Arne-TalkTalk]

Hi Dikidido

Have you been able to register? 

[Arne-TalkTalk]

Hi Dikidido

I will look into this , we will need to deregister your old account 

I will post back when this is done

[Gliwmaeden2]

Wait for staff to remove the old details, @Dikidido, and then you should be able to register afresh for My Account. 

They will be back after the weekend. 

I'll move this to the billing section for you.