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Failed direct debit

user236
First Timer
Private Message TalkTalk

on ‎19-07-2024 10:04 AM

Message 3 of 3

My account transferred from Shell where I have never missed any payments. I had an email to say that I didn't need to do anything - the bills would be paid using the same direct debit. Now I have been informed that a payment was unsuccessful, despite funds in my account, and been charged £12.50. I have also been told it is my fault (to check with my bank) - for not doing anything? Seems others have been experiencing the same difficulties.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎19-07-2024 01:04 PM

Message 1 of 3

Hi user236

 

Just to confirm that you will not be charged £12.50, your first bill is showing the pro rata charge from the date the switch happened and then the advance month charge for July. 

 

Sorry for any confusion caused. 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎19-07-2024 11:17 AM

Message 2 of 3

Your post is in the queue now, @user236.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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