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Gift voucher

apex1968
First Timer
Private Message TalkTalk

on ‎02-11-2024 12:52 PM

Message 7 of 7

Hello I was promised a gift card of £100 as part of a retainer deal with you ?

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6 REPLIES 6

Arne-TalkTalk
Support Team
Staff
Private Message
In response to apex1968

on ‎28-11-2024 03:20 PM

Message 1 of 7

Hi apex1968

 

I have escalated this for you.

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to apex1968

on ‎26-11-2024 08:54 PM

Message 2 of 7

I did so earlier for you, @apex1968!

 

Early afternoon. 

 

It is in the queue for attention again, so don't keep posting or it will slip back in the workflow. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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apex1968
First Timer
Private Message TalkTalk
In response to Arne-TalkTalk

on ‎26-11-2024 08:09 PM

Message 3 of 7

Hello . It's been 30 days since my renewal and also one payment cycle. I haven't received anything in regards to the voucher I was offered (£100) Can you elevate this so it can be sorted for me ? Thanks 

 

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apex1968
First Timer
Private Message TalkTalk

on ‎26-11-2024 02:29 PM

Message 4 of 7

Hello . It's been 30 days since my renewal and also one payment cycle. I haven't received anything in regards to the voucher I was offered (£100) Can you elevate this so it can be sorted for me ? Thanks 

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎06-11-2024 01:00 PM

Message 5 of 7

HI apex1968

 

You will need to wait minimum 30 days after the renewal which was 22 Oct .

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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Divsec
Community Star
Private Message TalkTalk

on ‎05-11-2024 08:27 PM

Message 6 of 7

Hi @apex1968 when? They take at least a month to come through (after at least 1 payment cycle)

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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