Giftcloud Voucher not received

[ryanking]

Renewed my service in July, with an activation date in August and the promise of a voucher from Giftcloud.

I've waited more than the required amount of days and not received anything.

Reached out to giftcloud and their support is not helpful and questioning which deal i signed up for and suggesting cookies at the time were the issue. However the renewal was done by phone.

Is there a direct communication or template to use when contacting giftcloud to get them to release the voucher?

[Arne-TalkTalk]

The only update is that there is a delay with vouchers at the moment, Sorry.

[ryanking]

Hi, are you able to chase this one again for me as im still yet to receive any communications on this topic and its been another 2 weeks.

Thanks

[Arne-TalkTalk]

I understand there is a backlog, but usually its picked in 7/10 days

[ryanking]

Ok thanks. Is there an ETA or expected period before I should be contacted or raise again?

[Arne-TalkTalk]

They dont reply to me I just pass your detials to them, they will email you when they voucher is issued.

[ryanking]

Hi,

Has there been any response  from the escalation please?

[Arne-TalkTalk]

Hi ryanking

I will escalte this to the team responsible for the vouchers.

Regards

[Gliwmaeden2]

Moving this to the billing section for you, @ryanking.