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Giftcloud Voucher not received

ryanking
Chatterbox
Private Message TalkTalk
Message 9 of 9

Renewed my service in July, with an activation date in August and the promise of a voucher from Giftcloud.

I've waited more than the required amount of days and not received anything.

Reached out to giftcloud and their support is not helpful and questioning which deal i signed up for and suggesting cookies at the time were the issue. However the renewal was done by phone.

Is there a direct communication or template to use when contacting giftcloud to get them to release the voucher?

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8 REPLIES 8

Message 1 of 9

The only update is that there is a delay with vouchers at the moment, Sorry.

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Message 2 of 9

Hi, are you able to chase this one again for me as im still yet to receive any communications on this topic and its been another 2 weeks.

 

Thanks

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Message 3 of 9

I understand there is a backlog, but usually its picked in 7/10 days

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Message 4 of 9

Ok thanks. Is there an ETA or expected period before I should be contacted or raise again?

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Message 5 of 9

They dont reply to me I just pass your detials to them, they will email you when they voucher is issued.

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Message 6 of 9

Hi,

 

Has there been any response  from the escalation please?

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 7 of 9

Hi ryanking


I will escalte this to the team responsible for the vouchers.

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 8 of 9

Moving this to the billing section for you, @ryanking.

Gliwmaeden2, a fellow customer.