Giftcloud Voucher not received

[ryanking]

Renewed my service in July, with an activation date in August and the promise of a voucher from Giftcloud.

I've waited more than the required amount of days and not received anything.

Reached out to giftcloud and their support is not helpful and questioning which deal i signed up for and suggesting cookies at the time were the issue. However the renewal was done by phone.

Is there a direct communication or template to use when contacting giftcloud to get them to release the voucher?

[Gliwmaeden2]

If you need help for this, @JosephRyd, please return to the message board and click on start a topic.

For support topics it's really important not to confuse the individual accounts in the replies, so you can't just add to another customer's topic in order to get help. 

[JosephRyd]

Hi,

I have seen multiple posts online about this with Giftcloud and TalkTalk and Sky, I renewed way over 90 days ago, was in touch with both Giftcloud and TalkTalk. Still not received and it’s been a nightmare trying to get it resolved.

i have called TalkTalk and told to speak to giftcloud.

then all you can do is email giftcloud and get an automated response and wait days for a real human and then they ask you a load of questions which will delay again another 5-10 days.

i hope i will have my voucher soon.

[Arne-TalkTalk]

The only update is that there is a delay with vouchers at the moment, Sorry.

[ryanking]

Hi, are you able to chase this one again for me as im still yet to receive any communications on this topic and its been another 2 weeks.

Thanks

[Arne-TalkTalk]

I understand there is a backlog, but usually its picked in 7/10 days

[ryanking]

Ok thanks. Is there an ETA or expected period before I should be contacted or raise again?

[Arne-TalkTalk]

They dont reply to me I just pass your detials to them, they will email you when they voucher is issued.

[ryanking]

Hi,

Has there been any response  from the escalation please?

[Arne-TalkTalk]

Hi ryanking

I will escalte this to the team responsible for the vouchers.

Regards

[Gliwmaeden2]

Moving this to the billing section for you, @ryanking.