I'll move this to the billing section of the forum for help with the status of your order, @Jaymasterflash.
You are right not to post further details on the open forum. Instead, for staff to identify your account, go via your avatar/name; settings; personal information.
If already a Talktalk customer add your landline phone number or account number. SAVE CHANGES.
If this was your first order, make sure your address details are accurate. Any further information can go in Private Notes, at the end of that section. SAVE CHANGES.
Staff reply Monday to Friday.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
