How to claim free echo dot after renewing package

[KerryB78]

Recently renewed my package and it said I could get an Amazon Echo Dot 4th Generation for doing so. Does anyone know how I go about claiming this please?

[Michelle-TalkTalk]

Hi,

Thanks for the update 🙂

Thanks

[KerryB78]

All sorted now thank you. I found an email in my junk folder!

[Arne-TalkTalk]

@KerryB78  Do you still need help? 

[Arne-TalkTalk]

Hi @KerryB78

Thanks for your post.

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks

[Gliwmaeden2]

You'll need to complete your community forum profile details for TT staff to identify your account, @KerryB78.

Please go via your avatar/name; settings; Profile Wizard. 

Staff reply Monday to Friday. I'll move this to the Billing section as it's the more relevant area for this sort of issue.