I keep getting the message on my TV bad signal

[Saljor22]

I can only watch BBC 1 & 2 via the iplayer when watching these channels ; on BBC 1 and 2 and they freeze and pixelate

I have recently reset my TV box because my remote stopped working properly but this was happening before 

I have Talk Talk TV 4K Box

Thank you 

 

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Saljor22]

Hi Karl 

  Yes it seems to be working okay now I had BBC1 on all night last night and it did not pixelate once, so thank you for your help. 

kind regards 

Sally 

[Karl-TalkTalk]

Hi @Saljor22 

I'm showing the TV Box was delivered on the 3rd.

Is this set up and working ok ?

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

Just following up on this, the TV box has not been dispatched as yet and is with the logistics teams. I'll try to get this moving asap.

Thanks  

Karl. 

[Karl-TalkTalk]

No Problem 🙂

Should arrive within the next few days, and I'll check back in with you after the weekend.

Karl 

[Saljor22]

Thank you Karl 

[Karl-TalkTalk]

Hi @Saljor22 

I'm going to swap out the TV Box for you.  A TV Hub is on the way.

Lets see if this is better.

Regards,

Karl. 

[Saljor22]

Hi 

I plugged the aerial lead straight into the TV and the TV channels were not Juned in so I have now done this. The signal is fine. 

I plugged the TV aerial back into the TV box and it is working but it  pixelating still. 

I have called Talk Talk about this before months ago but they did not get back to me. Will they contact me now or shall I call them again?

thanks for your suggestions

Sal

[fr8ys]

What's the signal like if you take the aerial out of the box and put it directly into the TV? Try a TV retune. Do you get all stations?

If not then it would be your aerial failing and you'd need to contact a local installer to check it out 

If the TV is ok then staff will advise further.

Please let us know.

Thanks