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Increased charge being switched from Shell to TalkTalk

Lynder
First Timer
Private Message TalkTalk

on ‎15-08-2024 12:01 PM

Message 3 of 3

Shell switched my a/c to TalkTalk with the promise of no additional charges.

On the 7th of each month my fee was £33.03

Talk Talk took £48.72 on the 9th for the first debit and then returned to £33.03 for the next.  

Why did the '2 day difference between the 7th & the 9th' payment cose me and additional £15.69? (+68%).  

 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎16-08-2024 09:20 AM

Message 1 of 3

Hi Lynder

 

The additional charges are the pro rata charges from day you started upto your first billing date,  and then the advance charge for the month. 

 

I can see that a credit has been raised by our customer service. 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎15-08-2024 12:14 PM

Message 2 of 3

Moving this to billing for you, @Lynder.

 

It will be in the queue for attention. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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