Monthly Billing

[GreenFingers2]

Whenever I try to view my bill in MyAccount, despite the system saying that it is being prepared, it never displays on my PC browser (Chrome). I have cleared all the cache & it still makes no difference at all. I have seen lots of other cases on the forum with people complaining of the same issue. I have tried calling the service centre about this & they did seem to think that one of their technicians would need to investigate it, as it sounds like a problem with the billing system.


TalkTalk Plus
I have received an email telling me to register for TalkTalk plus. From what I can see this is for Full Fibre 900 customers, which I am not. I am waiting on the free upgrade to Full Fibre 150, due at the end of November. If I try to apply for this it fails anyway, saying that my account number is not valid.

[KeithFrench]

Hi @Arne-TalkTalk 

I think that one problem here is that his line is probably not registered, because of what seems to have happened with the service centre. I have briefly explained this in my previous post.

[Arne-TalkTalk]

Hi @GreenFingers2

Can you add your account number to you community profile in the private notes section  when I search for your account on your landline number in your profile it shows as not registered, is that information correct?

[KeithFrench]

Hi @Debbie-TalkTalk @Karl-TalkTalk 

Further to this, I have contacted @GreenFingers2 and got a bit more information. He called the service centre & it looks to me that they think the "unable to view his bill" issue might be down to a corrupt profile in the MyAccount system. It looks like they have set him up a new one & he has had to enter his registration info for MyAccount again. This has resulted in him receiving an email to verify his email address & when he does this, it says that his broadband account number is not valid, but it is correct.