Moves from shell can't access account

[Sankesolutions]

My broadband has been moved from Shell, but when I log into my account it only shows my previous disconnected two talktalk accounts it doesn't show my current account. 

I tried to re-register using my email but it threw an error.  

Is there a way to add in my new account to what appears to be my currently active account? 

I switched back in May so any changes should have gone through by now. 

Thanks

Paul

[Arne-TalkTalk]

No problem happy to help.

[Sankesolutions]

All good, worked a treat thanks..

[Arne-TalkTalk]

Hi @Sankesolutions

Can you try and register your new account account for My Account I have removed the old details 

 www.talktalk.co.uk/login/

Thank you

[Gliwmaeden2]

Staff can remove the old account details, @Sankesolutions, and then you'll be able to register afresh.

Not till after the weekend, however.