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Rooney53
Visitor
Private Message TalkTalk
Message 5 of 5

You have taken 2 payments from my account 1 at £25.53 and 1 at 28.74 could you please sort this out I contacted shell who have told me it's down to you now as I see it over £50 a month for broadband is shocking please sort it out or I will take this further 

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4 REPLIES 4

Message 1 of 5

If both are showing as shell, they must have taken it, we don't have access to shells systems. 

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Rooney53
Visitor
Private Message TalkTalk
Message 2 of 5

There are 2 payments taken 5 days apart on online banking it says shell on both I've contacted shell they say it's down to you now 

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 3 of 5

Hi Rooney53

 

I can only see 1 payment on the 07.06 for £25.73.

 

Where is the other payment from?

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 4 of 5

What are the dates of the payments, @Rooney53?

 

Have you managed to set up My Account to check the details and see how these are itemised?

 

I'll move this to the billing section for you. 

Gliwmaeden2, a fellow customer.
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