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Rooney53
First Timer
Private Message TalkTalk
Message 5 of 5

You have taken 2 payments from my account 1 at £25.53 and 1 at 28.74 could you please sort this out I contacted shell who have told me it's down to you now as I see it over £50 a month for broadband is shocking please sort it out or I will take this further 

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4 REPLIES 4

Message 1 of 5

If both are showing as shell, they must have taken it, we don't have access to shells systems. 

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Rooney53
First Timer
Private Message TalkTalk
Message 2 of 5

There are 2 payments taken 5 days apart on online banking it says shell on both I've contacted shell they say it's down to you now 

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 3 of 5

Hi Rooney53

 

I can only see 1 payment on the 07.06 for £25.73.

 

Where is the other payment from?

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 4 of 5

What are the dates of the payments, @Rooney53?

 

Have you managed to set up My Account to check the details and see how these are itemised?

 

I'll move this to the billing section for you. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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