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Imgroot
First Timer
Private Message TalkTalk
Message 3 of 3

Why is my first bill  £35 instead of  £28 and whys it due 12 days after the Internet was first installed which was the 17th April 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Imgroot

 

The increase is because of charges since your service started on the 14th April, till your first bill on the 25th totaling £7.37 + month ahead £28 

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

It's simply establishing a billing cycle, @Imgroot.

 

You are paying for the NEXT month PLUS THE DAYS OF SERVICE UP TO the date they made up the bill.

 

All should be clear if you take a look in the details in My Account. 

 

Also here:

 

https://community.talktalk.co.uk/t5/Articles/Your-first-bill/ta-p/2204666

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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