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Need to change account ownership being overseas

sergey_sobolev
First Timer
Message 4 of 4

Hi all, 

 

I rented a flat in Newcastle upon Tyne and a few days back relocated to another country. There will be new tenants who want to takeover ownership of my TT account.

 

The problem is that since I'm not in the UK anymore I cannot access my TT account online, I cannot just call the support because there is no internet messenger option, only UK phone..

Even the live chat option is not accessible to me anymore.

 

So being an internet service provider TT is quite old-fashioned in terms of support channels, which is a pain for such customers as me.

 

Does anyone know how to change the contract ownership in such a case?

 

Best regards,

Sergey

Sergey
3 REPLIES 3

Arne-TalkTalk
Support Team
Message 1 of 4

Hi @sergey_sobolev

 

I can request the form is emailed to you. 

 

Should be with you shortly.

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Message 2 of 4

Staff will email you a copy when they reach your thread, @sergey_sobolev.

 

It needs to be returned by post and will have to be signed by both you and the new account holder.

 

Quite tricky from abroad.

 

Please look out for a reply from TT staff. 

Gliwmaeden2, a fellow customer.
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martswain
Philosopher
Message 3 of 4

You can log into your account using a VPN.

 

However, the change of ownership forms cannot be completed online as far as I am aware.

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