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Purple_Cat · ‎30-10-2023

Hello,

M y next Direct Debit according to my bank will be for £107.92 - this is incorrect it should be for £38 or so, please can you inform me that the correct amount will be billed before the Direct Debit takes place. I cannot get into My Account, I get "Internal Edge Error" when I try to log in

Arne-TalkTalk · ‎31-10-2023

Hi Purple_Cat

Your latest bill was for £32.92.

Can you try a different browser for My Account.

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ferguson · ‎30-10-2023

OK, as I said the support team can check on what has happened here.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Purple_Cat · ‎30-10-2023

Yes, and the visit was paid for last month hence my query.

ferguson · ‎30-10-2023

Have you had an engineer visit in the last couple of months? Subject to that, this has been flagged to the support team for you and they will respond as soon as they can.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Your Account

Next Direct Debit incorrect