No echo promotion after 60 days

[richard1555]

Hi there

I signed up with TalkTalk on the 30th of may this year which included and promotional offer of an Amazon echo. I've been keeping an eye on my emails from TalkTalk in regards to the echo but still nothing has arrived yet. 

I can see multiple people have had this issue 

How do I go about getting this issue sorted? 

Thank you 

Richard

[richard1555]

Hi Arne,

I've still not heard anything. Do you have any sort of timeframe?

Thank you

Richard

[Arne-TalkTalk]

Hi richard1555

I have escalated this for you. 

Regards

[Gliwmaeden2]

This is not a service issue regarding how the broadband functions etc, @richard1555, but a billing issue.

I'll move your post to that section. 

Staff will reply after the weekend.