Your Account

Kim10 · ‎01-01-2025

I was contacted on 21/11/2024 about my renewal as I was looking to move elsewhere for a better offer. I decided to stay with talk talk when I was offered a cheaper deal and an £80 gift voucher. Iwas told I should receive this within 40 days but I have yet to receive it.

Can you provide me with an update to this.

Arne-TalkTalk · ‎02-01-2025

I will chase this up for you

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Gliwmaeden2 · ‎01-01-2025

I'll move this to the billing section for you, @Kim10, in case you need to follow up later in the month.

It's not something connected with the fibre service itself.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Divsec · ‎01-01-2025

Hi @Kim10 I think you will find the holidays have rather stretched that promise of 40 days into working days. I'd be getting worried by mid January.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Your Account

Not received gift voucher for renewal