One Time Code

[Qu3stion2022%]

I phoned Talktalk today to ask about my package and I was asked to give my mobile and then give the talktalk representative a OTC for him to get into my account to discuss things further.  After coming off the phone I felt a bit uneasy as we are told not to give OTC.  Was this a correct procedure

[Arne-TalkTalk]

Hi @Qu3stion2022%

Its is a new process implemented last week to improve security. 

Sorry for any confusion.

[Divsec]

Hi @Qu3stion2022% it is generally quite difficult to get to TT by phone which number did you call?

Your post has been escalated and you should hear soon.