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Qu3stion2022%
First Timer
Private Message TalkTalk

on ‎24-01-2024 09:39 PM

Message 3 of 3

I phoned Talktalk today to ask about my package and I was asked to give my mobile and then give the talktalk representative a OTC for him to get into my account to discuss things further.  After coming off the phone I felt a bit uneasy as we are told not to give OTC.  Was this a correct procedure

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎25-01-2024 10:01 AM

Message 1 of 3

Hi @Qu3stion2022%

 

Its is a new process implemented last week to improve security. 

 

Sorry for any confusion.

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Divsec
Community Star
Private Message TalkTalk

on ‎25-01-2024 09:11 AM

Message 2 of 3

Hi @Qu3stion2022% it is generally quite difficult to get to TT by phone which number did you call?

Your post has been escalated and you should hear soon. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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