Our bill

[Jamiejvb]

We renewed, as long time customers, in January. We spoke at length at getting the right package and was quoted £30 a month.  Our bill is still showing £35 a month and we were told to call back in Feb, as it couldn't be changed.  The emphasis was on us, rather than TalkTalk to sort this.  What's the best way to sort this?

[Arne-TalkTalk]

Can you PM me the transcript? 

[Jamiejvb]

Yes but it was stated our bill would be £30 on the transcript of the call. When we queried this on the email, stating £35, we were told not to worry and it would be fixed.  That's not the case.  Feel that we've been missold and tied in!  We've been told "nothing you can do" and I'm aggrieved to say "we've been customers for a long time and feel that means nothing" but it's there in the call transcripts. Mislead!

[Arne-TalkTalk]

I'm sorry that you feel that way. 

Have you checked the contract summary in My Account, you will have been sent them to check before agreeing to the renewal.

[Jamiejvb]

When we renewed we were told the price would be £30 pounds as we essentially had given up TV and some phone add-ins.  We have this in transcripts and signed up on the basis that the sales person at the end of the line gave true and valid information.  We wish we hadn't  renewed.

[Arne-TalkTalk]

Hi Jamiejvb

you will need to speak to the loyalty team with this, the offer on the account shows as £35 for Gfast 250.

[Gliwmaeden2]

@Jamiejvb, staff will respond during the week.