cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

Returned equipment

shvsgrey
Popular Poster
Private Message TalkTalk
Message 7 of 7

Hi Support team,

I was recently sent a replacement router on the 03/08/23  to replace a faulty unit. I returned the old unit as requested using the return bag that came in the box with the router. Everything was returned including the power adapter , router and cables.  Yesterday i received an email asking for the equipment to be returned or there would be a charge.

 Using the track and trace reference number the old router arrived back with yourselves on 10/08/23. 

 Who do I need to pass the track and trace details to , so that the £50.00 charge will not be incurred. 

Many thanks.

0 Likes
6 REPLIES 6

Message 2 of 7

Hi Arne, 

Thanks again for sorting this issue out.

0 Likes

Message 3 of 7

Message 4 of 7

Hi Arne 

I have PM you the details .

Many thanks for your help.

0 Likes

Arne-TalkTalk
Support Team
Staff
Private Message
Message 5 of 7

Hi @shvsgrey 

 

If you can PM me the tracking information I can add it to your account to stop any charges.

 

Thank you

0 Likes

fr8ys
Community Star
Private Message TalkTalk
Message 6 of 7

For permanent proof I suggest you take a photo of your receipt and a screen shot of delivery and attach them as a reply.

 

Staff will look into for you soon.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).