Signed 24month £24 Fibre 35 Contract last November but being charged £33!

[hughwpearce]

Signed 24month £24 Fibre 35 Contract last November but being charged £33!

When I look at My package is says contract is 20/11/2022 but I signed 24 month renewal at £24 a month but TT are billing me 32.99 this month,  what is going on? Why am I being overcharged?

[Arne-TalkTalk]

Excellent, thanks for the update.

[hughwpearce]

Yes rang and got it sorted 

[Arne-TalkTalk]

Hi hughwpearce

Did you call and sort this out?  

[hughwpearce]

Yes i got the documents,  will try the phone

[Gliwmaeden2]

What method did you use to renew, @hughwpearce ?

Online / phone / Chat?

You should have received documents at the time similar to this:

 

It sounds as though your renewal was not actually processed. 

You will need to ring 03451 720088 after 9am to follow this up.