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hughwpearce · ‎07-02-2023

Signed 24month £24 Fibre 35 Contract last November but being charged £33!

When I look at My package is says contract is 20/11/2022 but I signed 24 month renewal at £24 a month but TT are billing me 32.99 this month, what is going on? Why am I being overcharged?

Arne-TalkTalk · ‎13-02-2023

Excellent, thanks for the update.

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hughwpearce · ‎10-02-2023

Yes rang and got it sorted

Arne-TalkTalk · ‎10-02-2023

Hi hughwpearce

Did you call and sort this out?

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hughwpearce · ‎07-02-2023

Yes i got the documents, will try the phone

Gliwmaeden2 · ‎07-02-2023

What method did you use to renew, @hughwpearce ?

Online / phone / Chat?

You should have received documents at the time similar to this:

It sounds as though your renewal was not actually processed.

You will need to ring 03451 720088 after 9am to follow this up.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.