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Super Safe Boost Cancellation

Vonney
Conversation Starter
Private Message TalkTalk

on ‎04-02-2024 08:00 PM

Message 7 of 7

Hi, 

I’ve tried repeatedly to turn off / cancel the Super Safe Boost. I’ve followed the instructions to access my account, broadband & then security settings. But when I select No to turn off the boost on the next screen nothing happens - Idint get taken to another screen as it says I will in the instructions !!!???

 

Not sure what I’m doing wrong, can anyone help please ?

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6 REPLIES 6

ferguson
Community Star
Private Message TalkTalk

on ‎06-02-2024 01:22 PM

Message 1 of 7

😂

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Vonney
Conversation Starter
Private Message TalkTalk
In response to ferguson

on ‎06-02-2024 01:20 PM

Message 2 of 7

Think you’re probably right 🙂

Vonney
Conversation Starter
Private Message TalkTalk
In response to Arne-TalkTalk

on ‎06-02-2024 01:18 PM

Message 3 of 7

Hi @Arne-TalkTalk 

Thanks for checking and confirming for me.

 

Cheers,

Yvonne

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Vonney

on ‎06-02-2024 01:00 PM

Message 4 of 7

Hi Vonney

 

I can confirm that supersafe boost is off. 

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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ferguson
Community Star
Private Message TalkTalk
In response to Vonney

on ‎04-02-2024 09:18 PM

Message 5 of 7

The latter I imagine. But as you have posted, the support team can check that it has been done. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Vonney
Conversation Starter
Private Message TalkTalk

‎04-02-2024 09:02 PM - edited ‎04-02-2024 09:03 PM

Message 6 of 7

UPDATE

I have just been back into my account and have now been able to turn off Super Safe Boost.

 

Seems that posting the original message did the trick! Or is it just a coincidence 🤔

 

 

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