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TalkTalk Order still not cancelled

thefizzle656
First Timer
Private Message

on ‎01-11-2023 05:25 PM

Message 4 of 4

Hi,

 

I have been trying for nearly 3 weeks to cancel my TalkTalk FTTP order. I originally submitted a cancellation request on 13 October and was told it would take 5-7 working days and that I would receive an email confirming cancellation, but I never received any email. I reached out to Livechat after 7 working days and they said all they could do was submit another cancellation request, which also has not gone through.

 

Can somebody please help me? I am unable to place an order with a different provider because OpenReach says that I have an active order with TalkTalk, and so I have been left without internet for nearly a month now with no end in sight.

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3 REPLIES 3

thefizzle656
First Timer
Private Message
In response to Gliwmaeden2

on ‎02-11-2023 12:30 PM

Message 2 of 4

Hi, this thread can be closed as my issue has been resolved. Thank you.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎01-11-2023 05:44 PM

Message 3 of 4

Moving this to the billing  / account section so that the order can be stopped, @thefizzle656.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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