TalkTalk Order still not cancelled

[thefizzle656]

Hi,

I have been trying for nearly 3 weeks to cancel my TalkTalk FTTP order. I originally submitted a cancellation request on 13 October and was told it would take 5-7 working days and that I would receive an email confirming cancellation, but I never received any email. I reached out to Livechat after 7 working days and they said all they could do was submit another cancellation request, which also has not gone through.

Can somebody please help me? I am unable to place an order with a different provider because OpenReach says that I have an active order with TalkTalk, and so I have been left without internet for nearly a month now with no end in sight.

[Arne-TalkTalk]

Thanks for the update. 

[thefizzle656]

Hi, this thread can be closed as my issue has been resolved. Thank you.

[Gliwmaeden2]

Moving this to the billing  / account section so that the order can be stopped, @thefizzle656.