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on 25-07-2023 03:13 PM
I'm trying to cancel Unlimited UK Calls Boost (increases to £16 pm from 1 Sep on my contract) and replace it with International Max Calls Boost (priced at £12 pm in my existing customer offers) but the Manage Boosts page is displaying no services for me to select, even though I'm subscribed to one.
Please can an agent help with this?
on 14-08-2023 02:23 PM
I will resend it.
13-08-2023 11:50 AM - edited 13-08-2023 11:50 AM
Please can you reissue the link via PM as I made an error when accessing it and now it's blocking me.
on 26-07-2023 09:24 AM
Hi @Anonymous
I can help with this I first need to confirm some security questions
I have sent you a PM on the community
Regards
on 25-07-2023 08:58 PM
I took the last post from the OP to be referring to their lack of success with contacting customer services, as stated, I didn't realise they had posted on another topic. My advice, and yours earlier, still stands.
on 25-07-2023 08:28 PM
The response was simply the usual guidance on another forum thread, @ferguson.
@Anonymous, staff reply during the day, so hopefully this will be followed up soon.
on 25-07-2023 07:06 PM
OK, well the support team here will look into as soon as they can, but that is a poor response from customer services.
on 25-07-2023 06:45 PM
Thank you, but I've already tried all the customer service options on the link above with no worthwhile result. I was advised by a TalkTalk agent to modify my profile and creat a new topic to get the issue resolved by them.
on 25-07-2023 03:43 PM
If you contact customer services directly they should be able to help with this, details and opening hours can be found here:
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529